Check-in time from 14:00. We will gladly provide you access to your room earlier if possible.

High-speed wireless internet is offered for free throughout the hotel; whether it be rooms, poolside, terrace, communal areas, or breakfast area.

We also provide the restaurant in hotel with diverse menu. You will have chance to taste local delicious foods at our restaurant. Foods are combines the freshest locally sourced produce with authentic Vietnamese cooking techniques and European cuisine to produce quality dishes. Dining is an experience in cuisine and a good company as well, and we encourage you to be a part of the experience. 

No. Our four-story establishment does not have an elevator.

We have a large parking area which can fit small and medium-sized vehicles. Buses and trailer trucks can park safely behind the hotel.

Pets are not allowed except for service animals.

We are located at the center of Phongnha town, Bo Trach district, Quang Binh province. Please call us via hotline: +84941247373 if you need any support. 

No. Our rooms are 100% non-smoking. You can smoke outside at the restaurant & bar area or in our garden.

It will be more convenient for you to book directly on our website. The online booking process must be done with the steps as follow:

After choosing the hotel that you want, you will have a number of choice for type of room, choose the one that meets your need by clicking “Book now”

This step will help you save your time when giving the service that you want to experience in advance (such as airport transfer, city tour, spa….or other special requests related to your bookings).

At this step, you can have a quick summary of what you have chosen, complete, and send your booking form.

After your booking is completed, the system will automatically pop up a “Thank you notice” and send you an email with the details of the booking that you requested.

Our team will reach you within 1 working day to re-confirm your booking and inform you about the available services, as well as the terms of payment.

Note: At the first of this step, you will have to enroll in your personal information such as email address, and contact number. Please fill in the correct information so that the system can send your detailed booking to the right place.

Upon arrival at the hotel, you must present your booking confirmation, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers.

Yes, our restaurant can prepare special foods for people with allergies, intolerances, and other special needs. Please, contact the hotel a few days before your arrival to inform them of your needs. Hotline: +84941247373.

You will receive the confirmation via email from the hotel after making the reservation with us.  

You can cancel your reservation before 3 days the arrival without fees.
In order to cancel the reservation, please send the email to us or contact our team by dialing +84941247373 to be supported.

If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation of your booking.

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. 

We have Phongnha Discovery Tours, our branch which operates tours in Phong Nha Ke Bang National Park. You can find more details at https://phongnhadiscovery.com/ or you can also contact directly with our receptionist so that we can support you immediately.

We provide transfer service to pick guests up from Dong Hoi Airport, train station to our hotel and vice verca as well as private car to transfer according to your request. Please contact our receptionist or call us via hotline: +84941247373 so that we can arranger car for you. 

Check-out time since 12:00 PM. However, we can keep your luggage for free if need be